At Dulwich Florist, we pride ourselves on delivering only the freshest flowers to our valued customers across Dulwich and the surrounding area. As your trusted local florist for both households and businesses, your satisfaction is always our top priority. Our Returns, Refunds & Complaints policy is designed to offer peace of mind, easy support, and fast solutions should any issues arise with your order.
We guarantee that every bouquet and arrangement from Dulwich Florist will contain only the freshest flowers, carefully selected and expertly prepared on the day of dispatch. To ensure your flowers last as long as possible, each order includes care instructions. If, for any reason, your flowers do not arrive in fresh condition, please let us know immediately so we can put things right.
We have a strict quality control process, but in the unlikely event your flowers arrive damaged or not up to our usual high standards, please contact us within 24 hours of receipt. We may ask for a photo to help us quickly assess the situation and find the best solution for you. Swift reporting helps us address courier or handling issues and maintain our fresh flowers guarantee for every Dulwich customer.
Our flowers are guaranteed to remain fresh for a minimum of five days from the date of delivery, provided our care instructions are followed. If you feel your flowers do not meet this standard for freshness and longevity, or if they wilt prematurely, please get in touch within this five-day window for prompt assistance.
Your satisfaction is our priority. In cases of damaged, subpar, or incorrect items, we offer the choice of a full refund or a replacement bouquet, delivered at the earliest convenience. If a particular flower or product is unavailable for replacement, we will offer a suitable alternative of equal or greater value. Our team is dedicated to ensuring you are delighted with every purchase from Dulwich Florist.
If for any reason you are not happy with your order or service, please raise your concern with us as soon as possible. To help resolve your complaint efficiently, provide your order details and a brief description of the issue. We aim to acknowledge all complaints within one working day and to resolve most issues within two working days. On the rare occasion extra investigation is needed, we will keep you informed every step of the way.
Dulwich Florist has built its reputation on reliability, quality, and personal service, delivering stunning arrangements to households and local businesses. When you choose us, you benefit not just from beautiful blooms but also from our commitment to your satisfaction, backed by our fresh flowers guarantee and responsive support.
Thank you for trusting Dulwich Florist. We are here to help and make every floral experience an enjoyable one for all our Dulwich neighbours.
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