Welcome to Dulwich Florist. These Terms & Conditions govern your use of our website and services relating to online flower delivery in Dulwich and the surrounding areas. Please read them carefully before making a purchase, as they set out your legal rights and obligations. Using our site or placing an order indicates your agreement to comply with and be bound by these terms.
These terms apply to all customers purchasing floral products and related items for delivery or collection via our online platform. Our services are available to individuals residing or ordering to Dulwich and adjoining areas. By accessing or using our website for flower delivery in Dulwich, you acknowledge that you have read, understood, and accept these Terms & Conditions.
1. Product Selection: Browse through our range of fresh flowers, bouquets, and arrangements on our website. Detailed descriptions and images are provided to help with your selection. Due to the nature of floral products, colours and varieties may vary slightly due to seasonal availability, but substitutions will maintain the style and value of your chosen arrangement.
2. Placing an Order: Once you have chosen your flowers, add them to your basket and proceed to checkout. You will be asked to provide accurate details, including recipient’s name, address in Dulwich or nearby locations, delivery date, and any message for the card. Carefully review your information before completing the purchase.
3. Order Confirmation: After submitting your order, you will receive an on-screen confirmation and a confirmation of your order details. This confirms that we have received your order—however, all orders are subject to acceptance and availability. If a product is unavailable, we reserve the right to substitute with a similar item of equal or greater value, unless you have specified otherwise in your order notes.
1. Accepted Payment Methods: Payment for online flower delivery in Dulwich can be made using major debit and credit cards, and other payment methods listed at checkout. All payments must be processed and authorised at the time of order to ensure prompt dispatch and delivery.
2. Pricing: All product prices are displayed in Pounds Sterling (GBP). Prices include VAT at the statutory rate where applicable. Delivery charges may apply, and these will be clearly specified before you complete checkout. We reserve the right to adjust prices from time to time, but confirmed orders will not be affected by subsequent changes.
3. Security: Our online payments system uses secure encryption to protect your transaction details. We do not store your card information on our servers. Payment data is handled by trusted third-party payment processors in compliance with industry standards.
1. Areas Covered: Deliveries are available across Dulwich and its surrounding areas. For some rural or hard-to-reach locations, additional delivery times may apply or services may not be available. If unsure, please consult our coverage areas before placing your order.
2. Delivery Times: Same-day delivery may be available for orders placed before the specified cut-off time. Otherwise, orders will be delivered on your nominated date. We strive to deliver within the requested timeframe, but delivery at specific hours cannot be guaranteed due to variable factors such as traffic or adverse weather.
3. Delivery Requirements: Please ensure accurate delivery details are provided. If the recipient is unavailable at the time of delivery, our driver may leave flowers with a neighbour, in a safe place, or attempt re-delivery, depending on your instructions. In all cases, a delivery note will be left.
4. Risk: Once delivered, responsibility for the products passes to the recipient. Please inspect your delivery upon arrival and contact us as soon as possible if you have concerns about product condition or quality.
1. Cancelling an Order: Should you wish to cancel your flower delivery in Dulwich, please notify us as soon as possible. Orders for flowers, due to their perishable nature, may generally be cancelled or amended without charge at least 24 hours before the scheduled delivery. Cancellations requested after this period may be subject to charges or may not be possible if the preparation has commenced.
2. Amendments: For changes to your order (e.g. address updates, card message edits, or product swaps), please contact us promptly. We will do our best to accommodate requests made more than 24 hours in advance of delivery. We cannot guarantee changes for late requests but will advise you accordingly.
3. Refunds: Where a cancellation is accepted or an agreed refund is due, refunds will be processed using the original payment method. Please allow up to seven working days for the funds to clear. In the event of faulty, damaged, or incorrect products, please contact us within 48 hours of delivery with photographs and details so we can swiftly resolve the issue by offering a replacement or refund at our discretion.
4. Exclusions: Custom arrangements or special orders may not be eligible for cancellation or refund unless faulty, in accordance with UK consumer rights legislation.
1. Product Quality: We guarantee that all flowers and goods supplied will be as fresh as possible and of satisfactory quality. However, as flowers are a natural product, their lifespan and appearance may vary. Please follow any care instructions provided to maximise the enjoyment of your bouquet.
2. Events Beyond Our Control: We are not liable for failure to deliver within specified timeframes due to circumstances beyond our control. These may include but are not limited to: adverse weather, accidents, road closures, strikes, supply shortages, or unforeseen recipient unavailability.
3. Indirect or Consequential Loss: To the maximum extent permitted by law, Dulwich Florist shall not be liable for any indirect or consequential loss, damage, costs, or expenses arising from late, failed, or incorrect delivery, nor for any business losses, loss of profit or contracts, or any losses that were not reasonably foreseeable at the time of contract.
4. Limits to Our Liability: Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under UK law.
Please use our website in accordance with UK law and these terms. You must not misuse the site by introducing viruses or attempting unauthorised access. We reserve the right to suspend or withdraw access or services at any time without notice in the event of misuse or suspected breach of terms.
Content on our site, including images, descriptions, and branding, is the property of Dulwich Florist or its licensors and may not be copied or reproduced without permission.
Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy and UK data protection legislation. Your data will be processed solely for the purposes connected with your order unless you provide consent for additional uses. We do not sell or share information with third parties except as necessary for the fulfilment of your order.
1. Amendments to Terms: Dulwich Florist reserves the right to update these Terms & Conditions from time to time. The current version will always be available on our website. Please review regularly to ensure you are aware of any changes. Your continued use of our services will signify your acceptance of the updated terms.
2. Severability: If any provision in these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be deemed severed from the remainder and will not affect the validity of the remaining terms.
3. Assignment: We may assign, transfer, or subcontract our obligations or rights under these terms, provided that your rights remain unaffected.
4. Third Party Rights: No one other than you and Dulwich Florist has any right to enforce any of these Terms & Conditions.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Please note that these terms apply to customers in Dulwich and the surrounding areas. By placing an order for flower delivery in Dulwich, you agree to be bound by these Terms & Conditions.
If you have any questions or wish to discuss your order, please contact us via our contact form found on our website during business hours. We are committed to providing you with high-quality flowers and excellent service, and welcome your feedback to help us improve your customer experience.
Thank you for choosing Dulwich Florist for your online flower delivery in Dulwich and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 39 Dulwich Village, Dulwich, London, SE21 7BN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dulwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dulwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
